Customer Services
As a logistics service provider, Ingram Micro B.V.B.A./S.P.R.L. does its very best to execute the agreements made with you as carefully and precisely as possible. For this reason, we trust that you will not need much assistance from the Customer Service Department. However, if and when this is the case, we are, of course, delighted to help you.
The Customer Service Department helps you with return requests and answers your questions about deliveries and invoices. You can find a description of the most common procedures on our website.
If you have any questions, you can ask these at any time by sending an email to customer.service.
be@ingrammicro.com. We will then respond to you as quickly as possible.
Guarantees
A supplier guarantee is also delivered to you for all products you purchase via Ingram Micro. In the event of unexpected faults or defects, etc., Ingram Micro first follows these guarantee terms & conditions. All warranty terms & conditions per brand can be found on our website.
Returns
Before requesting your RMA, please consult the specific warranty procedures & conditions per vendor in the secured part of this website
Thanks to the care we devote to your orders and the associated deliveries, we guarantee you optimum reliability. In a number of cases, however, the return of goods is unavoidable.
You can register returns easily via our website (Invoices | RMA request), quoting the invoice number. You will receive a response from us within 24 hours at the most.
Defective units that are eligible for return, will be credited by default upon receipt.
If you would like a replacement, please mention it as a comment in your return request.
Complaints
Complaints with regards to incomplete or wrong shipments are only accepted within 5 days of signature date on Proof Of Delivery. We enjoin you to mention any discrepancy or damage directly on the freight slip. We advice to always check both state and quantity of delivered packs.
Delivery discrepancies
Each "visible" delivery discrepancy (shortage or excess) must be stated immediately on the freight slip. Invisible delivery discrepancies or delivery damage must be signalled to Ingram Micro Customer Service by phone or e-mail within 5 working days after delivery.
In case of objection, the weight of packs that left our warehouse will be taken as control measure.
Wrong orders or cancellations by your customer
You placed a wrong order? Your customer cancelled the order while the products have been delivered?
In both cases, a restocking fee equal to 10% of the product purchase value (with a minimum of €40,00) will be charged to you. Products with a purchase value of less than €50,00 are not taken back. Please contact our Customer Service within 10 working days after delivery to handle your issue properly.
Back-order cancellations
Back-order cancellations always need to be done per fax. Please contact your sales contact person in advance.
Opened packagings
We do not accept return of opened packages. We enjoin you to verify the correctness of all deliveries before breaking the seal of a package.
Return of goods
Goods will be returned in their original packaging, complete, without any printed tape nor any writing on the box to following address only. Damaged boxes are not accepted. Returns are only accepted if acknowledged through a RMA-number.
This RMA-number must be clearly indicated on the upper side of the box in such way that damage of original box is excluded. Always mention the RMA-number on the freight slip as well, especially when returning the goods yourself.
Ingram Micro Will Call
Emmanuellaan 2A
B-1830 Machelen